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Refunds & Returns Policy

If you have any issue, you can reach us by clicking here.

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us
within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund
but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of lightandillusion.com (i.e. not cleared by customs, delayed
    by a natural disaster).
  • Other exceptional circumstances outside the control of lightandillusion.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message
on contact us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method
of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different lamp, you must contact us first and we will guide you
through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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